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<title>Teledirect Opens Call Center in Malaysia</title>
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<div class="font_small color_grey left">15 October, 2011</div>
<div class="font_small color_grey right">Publisher: <strong>Teledirect Malaysia</strong></div>
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<h1>Teledirect Opens a New Telesales Center in Jalan Ampang Kuala Lumpur</h1>

Teledirect is glad to announce the opening of a 100 seats purpose built telesales center for one of the world's largest banks in Jalan Ampang Kuala Lumpur.
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The State-of-the-art contact center confirms a growing trend among banks to want to outsource while retaining control over their telesales activities and that Teledirect is the preferred vendor for that purpose.
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Within a period of 3 months, Teledirect identified and negotiated the site, developed specifications in close consultation with the bank, renovated and installed the latest outbound telephony infrastructure from Aspect and recruited and trained 100 personnel.
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The results are no downtime in revenue generation for the bank and its insurance partners and a fully dedicated center ready to innovate and improve performance.
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Costs are within control and the center leverages Teledirect's shared services such as Quality Assurance, Technology support, Training, Human Resources and Strategic Consulting.
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<em class="color_grey">&copy; 2011 - Teledirect Malaysia</em>
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